Shipping Policy

Shipping Fee & Time

Free shipping for all orders over $99.00 USD.

Currently, we only ship orders to the following countries(area):

The mainland of USA, Canada, the UK, most EU countries(Austria, Belgium, Bulgaria, Croatia, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Spain, and Sweden), most RCEP member countries (Australia, Cambodia, Indonesia, Japan, Laos, Malaysia, Myanmar, New Zealand, the Philippines, Singapore, South Korea, Thailand, and Vietnam), Russia, Ukraine, and Belarus.

If customers from other areas or countries hope to purchase from us, please contact us first.

Products shipped via free shipping service normally arrive within 7-15 days after placing the order, which depends on the areas. Please contact us and pay additional shipping cost if you prefer faster shipping methods such as DHL, UPS, FedEx and etc.

Shipping Orders

Orders will be shipped within 2-3 business days after processing payment. The estimated delivery date may be delayed due to some unexpected events. Order(s) of various products may be delivered in separate shipments.

Order Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

Delivery Address

A correct and complete delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address.

If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.

Shipping Couriers & Status

Order(s) will be shipped by us or our local distributors in your country. When you place an order on cyanskystore.com, you will receive a shipping information email automatically. Please check your email address. If you haven't found the email, please check your spam box.